tbajj's Privacy Policy
Your personal information is our top priority. Learn in detail how tbajj collects, processes, and protects data in this document.
Table of Contents
tbajj ("we", "our", or "the platform") is an online betting and casino service provider in Bangladesh. We take our users' privacy very seriously and apply the highest technical and administrative measures to protect your personal information.
This privacy policy will inform you about what information we collect, how we use it, who we share it with, and what rights you have over your information. By using this website, you are considered to have consented to the terms of this policy.
Purpose of the Policy
The purpose of this privacy policy is to clearly inform all registered users and visitors of the tbajj platform how their personal information is managed. We believe transparency is the foundation of trust.
Scope of Application
This policy applies to all of the following:
- Anyone visiting the tbajj website (tbajj.lat)
- Registered member account holders
- Users accessing the platform from any device
- Anyone contacting our customer support team
Age Restriction
tbajj strictly provides services only to those aged 21 or above. We do not intentionally collect information from minors.
Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
Financial Transaction Information
To process deposits and withdrawals, we collect payment-related information. tbajj uses bKash, Nagad, Rocket, and Upay for payments. We do not store full bank card numbers or sensitive financial credentials — transactions are processed through secure third-party payment gateways.
Technical & Usage Information
Automatically collected information includes:
- IP address and geographic location (at country level)
- Browser and operating system type
- Device identifier information
- Time and duration of platform access
- Pages visited and navigation patterns
- Gaming history and betting activity
Communication Information
When you contact our customer support team via live chat or email, a record of that conversation may be stored to help improve service quality.
Information You Provide Directly
Information you provide yourself — such as filling out a registration form, updating your account profile, verifying your identity, or contacting customer support — is treated as directly collected information.
Automatic Collection
During each visit to the website, certain information is automatically collected through cookies, log files, and similar technologies. This information is used to ensure platform functionality and improve the user experience.
Information Received from Third Parties
We may use trusted third-party services for identity verification and fraud prevention. These providers follow privacy standards consistent with our policy.
tbajj uses collected information for the following legitimate purposes:
Service Delivery & Operations
- Account creation and management
- Transaction processing — deposits and withdrawals
- Managing betting and gaming activity
- Awarding bonuses and rewards
- Ensuring customer support
Security & Compliance
- Verifying account holder identity and confirming age
- Preventing fraud, money laundering, and other illegal activity
- Enforcing and monitoring responsible gaming policies
- Ensuring platform security
Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Developing new services and features
Communication
- Sending important account-related notifications
- Transaction confirmation messages
- Security-related alerts
- Promotional communications with your consent
tbajj does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
Service Provider Partners
Information necessary for operations is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, identity verification services, and technology infrastructure providers. All such partners are bound by strict confidentiality agreements.
Legal Obligations
Information may need to be disclosed under court orders, government directives, or applicable legal requirements. In such cases, we will notify you in advance where possible.
Business Restructuring
In the event of a merger, acquisition, or asset sale, user information may be transferred, but with the protections of this policy maintained.
Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention.
Technical Security Measures
tbajj takes the following measures to protect your data:
- SSL Encryption: All data transmissions on the website are encrypted using SSL/TLS protocol
- Password Hashing: Passwords are stored using industry-standard encryption, never in plain text
- Firewall Protection: Advanced firewall systems to prevent unauthorized access
- Regular Audits: Regular security audits to identify vulnerabilities
- Access Controls: Only authorized staff have access to the information they need
Response to Data Breaches
If a data security breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage. You will be informed in detail about the nature and scope of the incident and what actions you should take.
What Are Cookies and Why Are They Used
Cookies are small text files stored on your device. tbajj uses cookies for the following purposes:
- Essential Cookies: Maintaining login state, security tokens, and session management
- Functional Cookies: Remembering language preferences and user settings
- Analytics Cookies: Understanding and improving how users interact with the site
Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly and may cause issues logging into your account.
Local Storage & Other Technologies
In addition to cookies, we may use browser local storage, which is similarly used to improve the user experience. This information is never shared with third parties without your permission.
As a tbajj user, you have the following rights over your personal information:
Right to Know
If you want to know what information we hold about you, contact our support team. We will provide a summary of your information within a reasonable time.
Right to Correction
If there are any errors in your information, you can correct them. Some details can be updated directly in your account profile; for other corrections, please contact the support team for assistance.
Right to Close Account
You may request to close your tbajj account at any time. After the account is closed, certain information may be retained for a defined period in accordance with legal and regulatory obligations.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can inform the support team at any time. However, essential notifications related to your account will continue to be sent.
Right to Lodge a Complaint
If you have any concerns about how your information is handled, please contact our support team first. We take every concern seriously and work to resolve issues promptly.
Age Verification Requirement
tbajj is strictly for users aged 21 and above only. Age is verified at the time of registration, and identity documents are checked in cases of suspicion.
Prohibition on Collecting Minors' Information
We do not knowingly collect any information from individuals under the age of 21. If it is found that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.
Information for Parents and Guardians
If you believe your child or a minor family member is using this platform, please contact us immediately at [email protected]. We will take prompt action.
Right to Amend
tbajj reserves the right to amend this privacy policy at any time to keep pace with changes in its services, technology, or legal environment. The "last updated" date stated in the policy always reflects the time of the most recent change.
Notification of Changes
For significant changes, we will notify registered users by email or display a prominent notice on the site. Continued use of the site after any changes will be considered as your acceptance of the revised policy.
Previous Versions
The latest version published on this page is always the current and applicable one. No claim may be made based on any previous version.
Privacy Questions and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer service team:
- Email: [email protected]
- Live Chat: Available 24/7 on the website, in both Bengali and English
Response Policy
We review all privacy-related requests and complaints as quickly as possible. Complex matters may take some time to investigate, but we take every request seriously and are committed to responding in a timely manner.
Your Account is Safe and Secure
Play on tbajj in an SSL-secured environment — your information is completely safe.
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